Discreet delivery, clear returns.
This policy covers HERshop orders. It does not cover visit fees or clinical programs, which are described in the Terms of Use.
Effective October 15, 2026. Questions: info@discovherhealth.com or (202) 394-3849.
How HERshop ships
HERshop products are drop-shipped: each order is packed and sent directly by the brand that makes the product, not from our clinic. Every order goes by standard shipping. Expedited, rush, and overnight shipping are not available.
If your order includes products from more than one brand, they ship separately and may arrive on different days, each with its own tracking.
Every brand ships in plain packaging. The outside of the box does not describe the contents.
Where we ship
HERshop ships to addresses in the United States. Some devices, supplements, and intimate-care items cannot ship to every destination. If an item cannot ship to the address you enter, checkout will not complete that item, or we will cancel it and refund the charge.
Free shipping
Standard shipping is free on United States orders of $75 or more, before tax. Orders under $75 are charged the shipping rate shown at checkout. Free shipping does not apply to orders that drop below $75 after a partial cancellation.
When it ships
- Your order is sent to each brand right away. Processing times vary by brand, and most orders ship within a few business days.
- Orders placed on weekends or holidays start the next business day.
- If an item is back-ordered, we email you before charging, or we charge and ship the in-stock items and refund the rest. We do not hold a paid order in silence.
- Delivery time after the carrier scans the package depends on the destination. Tracking is sent when each package ships.
Weather and carrier delays are outside our control. Tracking is the record of where the package is.
Shipping address
You are responsible for the address entered at checkout. If a package is returned because of an incorrect address, we will work with the brand to reship it once you provide a corrected address, and the second shipment is charged at the checkout rate. Unclaimed packages that are returned can be refunded for the merchandise, minus the original shipping cost if that shipment was not free.
Damaged, missing, or wrong items
Email info@discovherhealth.com within 7 days of delivery if an item arrives damaged, is missing, or is not what you ordered. Include your order number and a photo of the damage or the packing slip. We will replace the item or refund it, including the shipping you paid for that shipment. If tracking shows the package was delivered and you cannot find it, we will help you check with the carrier before replacing it.
Returns
You may return an unused item within 30 days of delivery for a refund of the merchandise price, if all of the following are true:
- the item is unopened, or it is a non-hygiene product that is unused and in its original packaging
- you email us first so we can send return instructions (returns usually go back to the brand, not to our clinic)
- the item is not on the final-sale list below
You pay return shipping unless we sent the wrong item or it arrived damaged. Refunds go back to the original payment method after we receive and inspect the return. We do not refund the original outbound shipping charge on a change-of-mind return, except when that shipping was charged in error.
Final sale
For health and safety, these cannot be returned once the seal is broken or the item has been used:
- intimate-care products, including lubricants, moisturizers, dilators, and devices that contact the body
- opened supplements
- earrings or other items that have been worn
- digital guides and downloadable files, once the file has been delivered
An unopened item from that list may still be returned within 30 days if the safety seal is intact. If you are unsure an item is appropriate, ask us before you open it. A visit is the right place to choose a dilator size, a lubricant, or a pelvic device.
What this policy does not cover
Visit fees, late cancellations, and clinical programs are not shop returns. Those terms are in the Terms of Use and on the Payment & Insurance page. A product purchased during a visit follows this shipping policy if it was a HERshop order, and the visit fee is separate.